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Redeem Families Sponsorship

Members of Enterprise organizations are offered a free Families organization sponsorship that can be applied to a new or pre-existing Families organization and redeemed directly from the web vault.

Using a Families organization, securely share vault data between yourself and up to five friends or family members. Families organizations include premium Bitwarden features for all six users, including advanced two-step login methods, encrypted file attachments, emergency access, and more.

This article will help organization members redeem their sponsorship, however if you are an admin of a self-hosted Bitwarden Enterprise organization, you'll need to complete these steps to enable Families sponsorships for your members.

note

If you are on the 2019 Families plan, you can still redeem a sponsorship but your organization will not automatically include all features released after 2020. To upgrade your current plan, navigate to the Subscriptions Billing page and select Upgrade Plan.

Redeem your sponsorship

note

Families sponsorships must be based in the same region as the sponsoring Enterprise organization. Make sure you select the correct region before logging in and redeeming a sponsorship.

To redeem your sponsorship:

  1. Log in to the Bitwarden account attached to the sponsoring organization.

  2. Select the profile icon and choose Account settings from the dropdown:

    Account Settings
    Account Settings

  3. From the Account Settings menu, select Free Bitwarden Families:

    Enable Families for Enterprise
    Enable Families for Enterprise
  4. On this screen, provide a personal email you want to redeem the sponsorship with and select Redeem:

    tip

    If you already have a separate personal Bitwarden account, use the email address attached to that account. If you don't already have a separate personal Bitwarden account, you will need to create one with the personal email you enter here. Do not use the email address or Bitwarden account attached to the sponsoring organization.

  5. In your inbox, you will receive an email from Bitwarden inviting you to accept the sponsorship offer:

    Accept Families for Enterprise Offer
    Accept Families for Enterprise Offer

    Select Accept Offer to continue.

  6. If there is a Bitwarden account associated with the provided personal email, log in. If there is not an account associated with the personal email, you will be directed to the Create Account screen.

    tip

    Sponsored Families organizations must always be accessed from https://vault.bitwarden.com or https://vault.bitwarden.eu. Your work account might use a different URL, for example https://company.bitwarden.com, so you will need to remember to use the right URL to log in to the right account.

    Tip: Bitwarden mobile and desktop apps can quickly swap between accounts that use different URLs.

  7. Once you have logged in, you will be directed to a screen where you can finish redeeming your sponsorship for a New Families Organization or an Existing Families Organization:

    Select New Families Organization from the dropdown:

    New Families for Enterprise Organization
    New Families for Enterprise Organization

    Fill in the following information:

    • An Organization Name

    • A Billing Email

    • Whether you want to add Additional Storage (GB). Your sponsorship covers 1 GB free.

    • Payment Information

    You won't have to make any payments for the Families organization as long as you are an active member of the sponsoring organization, unless you add Additional Storage. When you are done filling in your information, select Submit.

    Select the organization from the dropdown and select Accept Offer:

    Existing Families for Enterprise Organization
    Existing Families for Enterprise Organization

    When you accept the offer, your old subscription will be replaced by the Enterprise sponsorship. You won't have to make any payments for the Families organization, unless you add Additional Storage, for as long as you are an active member of the sponsoring organization.

tip

Congratulations! If you are new to using Bitwarden Families organizations, we recommend checking out this article to learn the basics.

Frequently asked questions

Q: Can I redeem with the account that's a member of the sponsoring Enterprise?

A: No. Upon redemption, you will be asked to enter a personal email address that you own. If you already have a personal Bitwarden account, enter that account's email address. If you don't, enter a personal email address for which you want to create a personal Bitwarden account.

Q: Can I redeem for my existing Families organization?

A: Yes! Redeeming a sponsorship for an active Families organization will immediately switch you to a sponsored subscription and add prorated account credit for the time remaining on the subscription you have paid for.

Q: Can I add additional storage?

A: Yes, however only 1 GB is included in your sponsorship. More storage can be added at any time and doing so will charge your payment method on file.

Q: What happens if I leave the organization sponsoring me?

A: If you leave or are removed from the sponsoring organization, or if you manually end your sponsorship, your payment method on file will be charged at the next billing interval.

Q: What does Awaiting Sync mean?

A: The status Awaiting Sync indicates your self-hosted Bitwarden server is waiting to sync with the Bitwarden cloud before your sponsorship can be fully redeemed or changed. Sync happens once a day.

If you try to redeem your sponsorship before the sync is complete, you will get an error message in the cloud web vault that reads Cannot find an outstanding sponsorship offer for this organization.

Q: Can self-hosted Enterprise organizations issue sponsorships?

A: Yes. There's a short setup procedure that must be completed by an administrator which you can learn more about here. Please remind your users that their sponsored Families organization can be redeemed through our public cloud (https://vault.bitwarden.com).

Q: Can a sponsored Families organization be on a self-hosted server?

A: Yes, however there are a few steps to go through:

  1. Redeem your sponsorship at https://vault.bitwarden.com as described above.

  2. Still on https://vault.bitwarden.com, retrieve your Families organization's license file as described here.

  3. Log in to your self-hosted server and apply the license file to an organization as described here.

Please note, your self-hosted server will need to be connected to an SMTP mail server in order for invitations to your families organization to be sent to other members.

Q: If my organization is on a US server, can I redeem a Families organization on the EU server?

A: No, the Families plan sponsorship can only be redeemed on the same cloud server as sponsoring Enterprise organization. If your Enterprise organization has migrated from one cloud server to another, a new Families organization will have to be sponsored on the correct cloud server. For more information on migrating organizations, see the Bitwarden migration guide.

Q: How do I remove a Families organization?

A: To remove a Families organization, log in to the account that is a member of the Enterprise organization and navigate to Account settings. Select Free Bitwarden Families from the navigation bar. Select the cog icon associated with the Families organization and select Remove.

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